Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
Where are Luminance Milano products manufactured?
All our products are formulated and manufactured in Milan, Italy, following the highest EU safety standards and using premium locally-sourced ingredients.
How long does international shipping take?
We offer worldwide shipping. Orders within Europe typically arrive in 2-4 business days, while international orders take approximately 5-10 business days depending on the destination.
Are your products cruelty-free and vegan?
Yes, Luminance Milano is committed to ethical beauty. All our formulas are 100% cruelty-free and we offer a wide range of vegan-certified skincare and cosmetics.
What is your return policy?
We accept returns for unopened and unused products within 30 days of delivery. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.